In recent years, the business world has learned that flexibility is vital. If you don’t have the right Business Phone System, you may find that yourself tethered to your office in ways that are impractical…
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How VoIP Can Help Improve Customer Service
VoIP is one of the most popular business communications methods because it does not rely on traditional landlines. It therefore offers substantial cost savings. However, the benefits of VoIP go beyond that; it can also…
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How Your Company Can Measure ROI on Your VoIP Business Phone System
Every company knows that it is important to review their investments on a regular basis. One of the most important things to review is your VoIP Business Phone System. Unfortunately, this isn’t always a straightforward…
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How to Automate your Contact Center
Contact Centers are similar to call centers in a few ways. For example, they enable communications between businesses and their customers. However, contact centers go well beyond call centers. Call centers only use phone calls,…
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What is Automatic Call Distribution?
As a business owner, you want your Business Phone System to aid you in improving customer service, decreasing caller hold time, and creating a more efficient business experience. One VoIP feature that can help with…
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How You can Create Lasting Customer Relationships with a Business Phone System
These days customers tend to want to do business over the phone rather than visiting your office. Therefore, it is important that your phone communications create a lasting impression with your customer. A Business Phone…
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How Call Monitoring Can Benefit Your Business
Businesses offer customers a wide array of online services in today’s digital age. Nevertheless, many customers still prefer to conduct business over the phone. Therefore, not only do you need a Business Phone System, you…
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How the ‘Do Not Disturb’ Feature Can Increase Productivity
These days, people rely on technology to boost productivity. However, in some instances technology can prove to be a hinderance. Sometimes it is just a bit too easy for people to get in touch with…
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How Packet Loss Can Affect Your Business Phone System Call Quality
If you have a Cloud Business Phone System, you utilize Voice over Internet Protocol (VoIP) technology to make and take calls via the internet. This technology takes place over a matter of seconds. It is…
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How to Evaluate Your Call Center Service
While all companies strive for perfect customer satisfaction, problems still crop up from time to time. To counteract this, you should consider implementing a call center. A call center is a fantastic way to maintain…
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