VoIP (or Voice over Internet Protocol) is one of the most cost-effective and reliable options for Business Phone Systems on the market. However, there is an understandable concern about the privacy of your VoIP conversations…
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How a Call Center IVR can Help your Business
All businesses can benefit from an interactive voice response system. For a call center though, an IVR is vital. This technology can let you control your call volume. This is essential if you don’t have…
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How Call Recordings Can Improve Your Customer Satisfaction
Call recordings can prove a valuable tool for call centers. This is because call recordings can drastically improve your customer satisfaction. In order to take full advantage of this tool, you need to determine how…
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How VoIP Conference Calls Can Help Your Business
Companies all over the world have incorporated VoIP (Voice over Internet Protocol) into their business. Using VoIP has many benefits, such as cost savings, remote working tools, and modern features. If you have not begun…
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Why Your Company Should Use Call Recording Technology
Call recording technology for Business Phone Systems has been around for a long time now. Starting with just simple answering machines and tape recorders, call recording has evolved into digital technology that is used by…
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How to Troubleshoot your PBX Business Phone System
Many companies use PBXs (or Private Branch Exchanges) for their business communications. This is because it both saves them money and allows them better features. For example, with a PBX, you can use the digital…
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Why Your Business Needs a Conference Bridge
These days, many employees are working remotely. When you have employees working in various locations, you need to find ways for them to communicate effectively. In this instance, in-person meetings are often impractical. This is…
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Which Type of Headset Should My Call Center Use?
Most call center employees use headsets. When used with their Business Phone System, headsets allow them to efficiently record information regarding their customer. This is oftentimes much easier than trying to physically hold the phone…
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Benefits of Call Forwarding
Regardless of your business, you can probably benefit from a VoIP Business Phone System. There are many great benefits of VoIP, but one of the best is call forwarding features. Not only can call forwarding…
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