Reputation is perhaps the most important thing for a business. This isn’t something that’s built overnight. In order to have a good reputation, you have to build a good relationship with your customers and offer…
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Why a Live Receptionist is Cost Efficient
In today’s technology driven world, oftentimes businesses do not consider hiring a live receptionist. Why not just let the automatic answering machine handle it? While auto attendants have many benefits, sometimes it is beneficial to…
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Why you Should Incorporate Call Recording into your Business
VoIP Business Phone Systems have become extremely popular among all types of businesses. For one, you can save a lot of money with VoIP. Another great benefit is the increased level of customer service you…
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How to Secure your Remote IP Phone
Securing your Remote IP Phone is of the utmost importance. VoIP/UC deployments are great for businesses, but not if your information is vulnerable. However, when protecting your VoIP network, you can’t simply lock it down…
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Why Your Business Should Incorporate Social Media into Your Contact Center
Social media has become a large part of how businesses communicate with customers. In fact, many customers have come to expect a social media presence from companies they do business with. Social media can benefit…
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How Your Business Can Easily Transition to VoIP
Usually, when a business is ready for a new Business Phone System, they know it. Whether your employees are constantly getting frustrated by your current, limited system or you are frequently paying maintenance bills, you…
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How to Collaborate When Your Team is Remote
In today’s business world, most companies offer work from home options for one simple reason: employees are often more productive working from home than they are at the office. Companies also benefit from reduced overhead…
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How to Boost Your Call Center Performance
What sets one business apart from the next? The biggest factor is typically customer experience. After all, customer satisfaction is usually what dictates whether or not a client will come back to you or switch…
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How to Make your Remote Workforce Operate Seamlessly
Companies have been forced in recent days to transition to teleworking. While technology has made this easier than ever, there are still some drawbacks. The biggest issue with a remote workforce is trying to get…
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What are the Pros and Cons of Having Remote Teams?
Businesses around the globe have begun incorporating remote teams into their workforce. While there are many obvious benefits, it can be a big step. Many business owners have questions about how communication will work and…
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