The Business Phone System is the cornerstone of all telecommunications for businesses. That isn’t to say it hasn’t undergone radical changes in past years. There are products and services that weren’t available a decade ago….
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Reasons Why Your Company Should Use an Auto Attendant
The fastest way to get an answer from a company is over the phone. This means that even with email and digital communication, your Business Phone System will always be an important aspect of your…
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Why Your Company Should Consider Call Recording Software
Nearly every company uses a Business Phone System in some way. Whether it is for internal communication or customer service, using call recording software can help boost your company’s day to day effectiveness. Call recording…
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How Remote Workers Can Help Your Company
With modern Business Phone Systems, it is now possible that all your employees don’t have to actually work in the office place. Remote workers can now work from home or a satellite office, and this…
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Equipment Every Call Center Requires
The requirements of a call center are quite different to that of a normal business. In terms of telecommunications, call centers typically need recording software, headsets, and other specific equipment. The best way to make…
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How to Pick a Headset for Your Business Phone System
With all of the numerous headsets on the market, how can your business choose which one is best for you? The best way to start a headset selection process is to find out what features…
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Five Reasons to Make the Change to VoIP
How Call Recording can Benefit Your Business
Regardless of your type of business, phone calls are critical to success. They are the lifeline of not only your customer service but also your business management. Therefore, call records are vital to evaluating your…
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How to Boost Concentration During Business Phone Calls and Conferences
There have been many transformations to the business phone system in the past ten years, and we’ve greatly altered the way we communicate with clients and customers. With that said, one of the most effective…
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The Pros and Cons of Desk Phones and Softphones
The primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and…
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