More businesses are switching from traditional Business Phone Systems to cloud-based systems. The cloud is popular across all levels of businesses, but there are some industries that can benefit more than others. Here is who…
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Why You Should Integrate VoIP Into Your Call Center
As you probably already know, VoIP is a great way to run your Business Phone System. What really makes it spectacular though is VoIP integrations. VoIP, which stands for Voice over Internet Protocol, is primarily…
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Why Your Small Business Should Consider a Call Center
A call center is a great way to manage calls to and from your customers. However, many people think that only large companies can benefit from a call center, while small businesses only require a…
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What to Look for When Buying a Business Phone System Headset
For many companies, a Business Phone System headset is a necessity. When you have employees on the phone all day, every day, they need a product that meets their needs precisely. Here is what you…
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What are the Benefits of Call Whispering?
If you want your call center or sales team to prove successful, you can’t simply give them a script. You’ll need to train and coach them in either customer service or sales. One of the…
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How to Successfully Integrate Call Recording into Your Company
Call recording can prove useful for companies for a variety of reasons. As the technology has developed over the past few years, it has allowed companies to easily go back and review large amounts of…
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How Cloud Business Phone Systems Can Support Multi-Location Offices
Does your company have multiple office locations? If not, are you planning to open a second site at some point? If so, you may find that your current Business Phone System is inadequate of effectively…
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How you Can Increase the Efficiency of Your Call Center Employees
Perhaps the most important aspect of determining business success is employee efficiency. After all, if the people behind your business are unproductive, your business has little chance of succeeding. This holds true with call centers…
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Does Your Business Phone System Need Maintenance?
If your business is like most, you more than likely use your Business Phone System a lot throughout a normal workday. As with all pieces of technology, daily use has its’ consequences. Eventually your phone…
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Should You Pick a Cloud or On-Premise Call Center?
If you are thinking of either incorporating a new call center or upgrading your current one, there is a big decision you have to make first. Before you can do anything, you have to figure…
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