Would a Hosted PBX benefit your business? In most cases, yes it would. It operates in the cloud, which provides businesses with enormous benefits. With the cloud you see increases in speed, security, and scalability….
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How Automatic Call Distribution Can Benefit Your Business
Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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How Does a Cloud Contact Center Work?
If you are looking for functionality that goes beyond inbound and outbound calls, you may want to consider a Cloud Contact Center. With a Cloud Contact Center, you can manage the customer experience through phone,…
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Why Headsets Should be an Indispensable Part of Your Business
If your company does a lot of business with a Business Phone System, you may have experienced one glaring issue: holding your phone all day, every day. It can prove a pain. Whether you are…
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Why VoIP Has Increased in Popularity
The past few years have presented many challenges to businesses. One of the biggest changes to the workplace has been in remote and hybrid working. However, while these new work modes have some positives, communicating…
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How Does Call Recording Work?
Call recording is a modern Business Phone System feature that records your calls. If you have IVR menus, it can also record the time your callers spend navigating it, too. You can then store your…
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How Your Business Phone System Can Bolster Your Remote Workforce
The business world has dramatically changed over the past few years. More and more employees have joined the remote workforce. This can present new challenges for both employees and their managers. Fortunately, your Business Phone…
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How to Create a Successful Call Center
When a caller reaches your company would you rather that they speak to a live employee or that they leave a message? The answer is obviously to speak to a live employee. It may seem…
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How a Business Phone System Can Increase Employee Productivity
These days, many companies have switched to VoIP Business Phone Systems. VoIP can deliver better call quality, advanced features, and improved scalability all at lower costs. That’s not all; VoIP Business Phone Systems can also…
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How to Pick the Best Call Recording Software for Your Business
Incorporating call recording into your company has numerous benefits. However, picking call recording software for your business can be challenging. There are numerous options available on the market that all differ in cost, features, and…
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