If you’re running a business, then you know that phone calls are an important part of your daily operations. You may also know that it’s important to have a good call routing system in place….
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Hunt Groups for Business Phone Systems: What You Need to Know
If you’re looking for a Business Phone System, you may have come across hunt groups. Hunt groups are an important part of many phone systems and can be very beneficial for businesses. In this blog…
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The Importance of Having Effective Call Flows
Phone calls are an important aspect of any business. Therefore, the most successful companies have set up strategies to improve their customer experience over the phone—and in general—each and every day. Put simply, if your…
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How to Enhance the Customer Service of Your Call Center
One of the biggest benefits of a call center is the enhanced customer service it provides your clients. However, if your call center is failing in this it is a problem you need to immediately…
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How a Cloud-Based Business Phone System Can Save You Money
As a business owner, it is important to find ways to remain cost-effective. Moving to a Cloud-Based Business Phone System is one of the best ways for a business to save money. Cloud systems are…
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Why Your Business Should Invest in an Enterprise PBX
Maybe when you began your business you only needed one phone line. However, you’ve probably grown and added employees and your single phone line is no longer adequate to meet your business needs. At this…
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How to Move Your Business Phone System to the Cloud
Moving to a new technology can sound daunting. However, moving to the Cloud for example, isn’t nearly as formidable as it may seem. Additionally, the benefits far outweigh the initial challenges. First of all, here…
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How to Improve Your Average Handle Times
While businesses have seen an increase in email and chat for sales and customer service in recent years, there is no denying that phone calls are still the primary way to reach people. In fact,…
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How to Reduce Hold Times
One of the costliest things a business can experience is not expenditures, but rather lost revenue due to long customer hold times. As many as one third of customers simply hang up if they have…
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Why Your Business Should Utilize an Auto Attendant
In the past, Business Phone Systems were essentially just for making and receiving calls. These days, however, they are for much more. For example, modern businesses can use their Business Phone Systems to communicate through…
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