Tag Archives: The Cloud

3 Ways to Improve Employee Productivity with a Hosted PBX

Hosted PBXOne of the most important factors in a company’s success is their employee’s productivity levels. There tend to be two schools of thought on the matter; either develop incentive programs or use restrictive policies to ensure that they remain working. However, there is potentially a simple answer. When you provide your employees with the best possible tools, they’ll be able to do their job efficiently. There are many different tools to help people work and communicate more effectively, but Hosted PBX has features that not only provide something new but also allows companies to get more out of the resources they already have in place.  

Less Downtime for Technical Problems

An outage can be extremely problematic for any employee who is on the phone for long durations throughout the day. Hosted PBX solutions alleviate this problem because troubleshooting them is far easier. Furthermore, if a user’s individual phone they can use the softphone on their computer or in an app on their mobile phone.

Increased Mobility

Many industries have seen a rise in remote employees in recent years. Without a tool like Hosted PBX, it would be difficult for these employees to stay in constant communication with the office. Hosted PBX allows these employees to access the company’s communications system. Additionally, their calls can even be routed from their desk phone to whatever app or computer they are working from.

Unified Inbox

Many employees have stopped listening to their voicemail due to time constraints. Who wants to listen to ten voicemails just to get to the one that is relevant? Hosted PBX has a helpful feature that converts voicemail to mp3 files in your e-mail inbox. This permits you to sort through them and find the relevant ones that much quicker.

A Hosted PBX solution has benefits to any company. Not only can help reduce costs, but it can increase employee productivity by giving them a tool that permits them the ability to perform their jobs efficiently. If you have any Business Phone System questions, please contact us. You can also follow us on Twitter.

2015’s Top Communications Trends

Believe it or not, 2014 is already coming to a close. The end of the year, however, really just marks a new beginning for new ideas and products in the business world, particularly those having to do with communications and telecom strategies. The bloggers over at Avaya have determined what some of the top trends for 2015 will be; read on to find out more!

communication trends 2015Communications Trends to Look Out For in 2015

One of the top emerging trends for the upcoming year should not be a surprising one: mobility! Clients and consumers have increasingly been switching back and forth, or in some cases exclusively, to their mobile devices for business purposes. In order to keep up, you’ll need an adaptable telecom system that can accommodate users on the move more easily.

Speaking of adaptable telecom systems, you will also need one for another of the major trends to watch in 2015: Web chat! Web chat solutions are a low-cost and high-value way for businesses to interact with their customers in real time, making for smoother transactions and implementation of customer service. Your communications solutions will have to allow for strong internet connections that can handle a high volume of Web chat and other online services.

Video customer support will become more and more prevalent next year, with many companies switching to two-way video support to engage customers more readily with the process. Having these kinds of virtual face-to-face interactions between customer and company can be instrumental in creating stronger, more loyal relationships between the two.

The final (and biggest) projected trend for 2015 has to do with cloud solutions. Cloud technology has become a must-have for businesses everywhere, but in 2015 it will take on a more cohesive, comprehensive shape, meaning it will be easier and more intuitive to use.

All About Advanced Communication Systems

Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.

And we have experience in every major industry sector and business size.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Source: http://www.avaya.com/blogs/archives/2014/10/6-developing-communications-services-trends-to-watch-in-2015.html

Communication Solutions for Small Business Owners

As your small business grows and your customer service and client demands increase, you need to be sure that your communication platform can support your company’s needs.

Communication Technology Facts

•      The number of mobile-connected devices will exceed the world’s population in 2012

•      Wireless device traffic will exceed wired device traffic by 2014

•      Mobile data traffic has doubled in the past four years

•      Tablets are making their way into the office with more than 3.4X the traffic than a smart phone

•       72% of small businesses began using the cloud in 2011 and 98 percent are expected to join in by 2015

Is your network ready for these growing communication trends?

You should consider the following Cisco products and solutions to help boost your small business’ communication network.

Cisco WAP121 and WAP321:Cisco’s new WAP121 and WAP321 wireless access points provide customers with fast, robust coverage to support increased productivity from devices while protecting sensitive data.

Cisco RV180 and RV180W Wireless-N VPN Routers:To address increasing connectivity needs, Cisco has added the easy-to-use, high-performance RV180 and RV180W Wireless-N to its line of routers that are purpose-built for SMBs.

Cisco 500 Series Managed Stackable Switches: The Cisco 500 Series switches are the next-generation of high performance switches for SMBs designed to handle the increasing traffic from mobile devices as well as the increasing needs of video and IP phone environments.

Voice and Unified Communications: Voice and unified communications technologies provide a valuable productivity boost to any business, especially SMBs.

If you have any questions about Cisco Small Business Solutions or any other Advanced Communication Systems products, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VoIP), ACS gives you more options for voice and communication technology and solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Sources:

Building the Right Network to Boost Small Business Productivity

The Cloud, Avaya, and Advanced Communication Systems

Avaya recently announced several important new offerings for its Collaborative Cloud Strategy that will be hitting the market in the coming months. As part of the Collaborative Cloud, the new AvayaLive suite of solutions focuses on unique, public cloud-based communications and collaboration services. Today, the suite includes:

AvayaLive Connect – A new, fully-integrated, unified communications solution for small businesses that includes voice, voice conferencing, messaging, video, mobility, presence and more. The solution supports PC, Apple Mac, iOS and Android devices; multiple offices and remote and mobile employees. The entire solution can be easily ordered, downloaded and accessed through the Web. AvayaLive Connect is currently in trials and is planned for general availability in the U.S. market by mid-2012.

AvayaLive Engage – Formerly known as web.alive, the Web-based, immersive collaboration environment adds new features and capabilities. The solution enables participants to use personalized avatars in a 3D environment to engage in collaboration activities such as meetings and creative sessions, sales and customer service, HR training and recruiting. The new features of AvayaLive Engage include:

• Support for Apple Mac OSX operating systems and

• Safari browsers

• Video collaboration and conferencing

• Video streaming, sharing, and synchronized playback

• Enhanced collaboration tools

Avaya Collaborative Cloud framework enables customers, channel partners, service providers and developers to use, build, deliver and enhance cloud collaboration solutions based on Avaya applications, platforms and infrastructure.

If you have any questions about the Cloud or any Avaya or Advanced Communication Systems products, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VoIP), ACS gives you more options for voice and communication technology and solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Sources:

Head to the (Green) Cloud