The Cloud is growing at a rapid pace, with communications through this technology rising 20 percent yearly. The power to store all of one’s files in a single convenient location and share them as the…
Read More
Avaya Aura Named 2015 CUSTOMER Magazine Product of the Year
With some of the best products in today’s market, it is no surprise that Avaya Aura was a 2015 Customer Magazine Product of the Year Award Winner. TMC, an integrated media company, recognized Avaya as…
Read More
Google and Avaya Join Forces, Build a Better Contact Center
Google and Avaya have recently joined forces to create an innovative contact center for business solutions. Avaya is known for its expertise in enhancing customer engagement, and Google is a strong force in Web applications…
Read More
The Top Benefits of Telecommuting
For employers and employees alike, telecommuting can be very beneficial. From cutting down on lateness to providing employees with schedules that allow them to be more productive, telecommuting is becoming the new norm in how…
Read More
Introducing a Video Contact Center: Do’s and Don’ts
Gone are the days when customers were content with one option for getting in contact with your company. Rather than only offering an email or phone call-based contact center, more and more businesses are electing…
Read More
Go-To Video Collaboration for Small Business
Go-To video collaboration allows for smaller businesses to stay competitive. Your business may not have the capabilities of a larger company, but that doesn’t mean you can’t compete in your market. Whether you want to…
Read More
The ABCs of Successful Telecom Systems!
As a business owner, you’ve always simply assumed that a reliable telecom system is an essential part of your company. While you’re certainly not wrong, you may not have fully considered why this is so…
Read More
The Beginning Business’s Guide to Telecom
Communication in today’s society has dramatically increased due to the use of smartphones, email, and telecom systems. Companies majorly benefit from having a telecommunication system and will notice a difference in productivity when they install one….
Read More
Automated Self-Serv Customer Service – Worth It?
Many companies and private ventures use self-service options for their telephone systems. These allow customers to choose from a set of options that cover the vast majority of the topics of those calls. On the…
Read More
Better Customer Service with Avaya
Customer service can make or a break a business, and bad experiences can be shared instantaneously with social media. A recent study suggests that 70 percent of consumers expect to be treated uniquely, and 92…
Read More