Avaya Collaboration Pods combine servers, storage, networking and management components in an easy-to-deploy, ready-to-operate package. Avaya Collaboration Pods come fully loaded with Avaya Unified Communications and Customer Experience Management applications. All solution components are managed…
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3 Benefits of a Softphone
When you hear the term “Softphone”, it is natural to assume that it is an actual phone, but it’s not; the term Softphone actually speaks to a software program or app (i.e., Google Voice) that…
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Is Your Business VOIP Phone System HIPPA Compliant?
The Health Insurance Portability and Accountability Act (HIPAA) sets the privacy standards and expectations that the healthcare industry must meet to ensure they’re protecting sensitive data, but these HIPPA rules also apply to many…
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Before You Buy a Used Business Phone System…
Used, reconditioned or refurbished business phone systems are often a cost-effective option for companies. However, you should be aware of the risk involved in purchasing a used system. Here are some things to help you…
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Is Your Nortel Business Phone System Costing You Money?
“The cheapest business phone system is the one that’s already paid for…” Does this statement sound familiar? Unfortunately, many businesses don’t understand the fallacy of this statement! The costs of maintaining the status quo with…
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The Benefits of VoIP for a Multi-Site Office
One of the most important aspects of maintaining a viable business is consistency. If your clients are to remain loyal, then your business has to deliver a quality product and service during each and every…
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Why Your Business Should be Using Call Recording
Employing Call Recording as a part of your business phone system is an extremely useful tool. The one thing that all businesses have in common is their reliance on customer interaction. Even if your business boasts…
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How to Set Up Your Business Telephone System Automated Attendant
Automated attendants are great tools to help businesses achieve a greater efficiency when helping customers. Most business phone systems come with this handy feature, but it is always important to utilize it correctly. The difference…
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Should Your Business Use the Cloud for Disaster Recovery?
Disaster recovery—getting business phone systems back online with full data capabilities after an unplanned service disruption—is universally critical among all businesses. The Bureau of Labor states that twenty percent of businesses will endure a failure…
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Is Your Phone System Ready for Remote Employees?
Imagine for a moment that you are a sales manager at a rapidly expanding company and you’ve been tasked with assembling a remote team of fifty sales reps… Your company is located out of Washington…
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