Good communication is the backbone of any successful business. Just stop and think about it for a second. Everything you do is dependent on communication: sales, customer service, management, research, and so much more. It…
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Why Live Customer Service Phone Calls Matter
In the ever-changing, ever-expanding business world, people can sometimes lose sight of the importance of person-to-person interaction. They get distracted by technological toys and trends that, while useful, do not always provide people with exactly…
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Businesses Are Using SMS Text Messaging, Saying Goodbye to Hold
Have you ever called a company just to be put on hold, waiting and waiting and waiting to finally talk to a real person? It’s a pretty frustrating experience and one that can last seemingly…
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Revolutionize Conference Calling with the Polycom SoundStation 2W
You’ve got an important meeting coming up. Clients overseas are calling to negotiate a deal and you need all of your strongest players on the line. Access to the conversation just isn’t enough, you need…
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Improve Efficiency, Customer Service with Avaya
“I used to be in the dark ages, but thanks to automation, I now see the light.” In today’s increasingly technologically driven world, we expect the information we need to be a click or two…
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Do You Get Complaints about Customer Service?
Every company is on a mission to provide its customers with the best service available, but is yours falling behind? Customers and clients routinely call in to your business to ask about products, services, corrections…
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Offer the Best Customer Service with Cisco Telecom Solutions
Great customer service forms the cornerstone of any small business. It’s one of the best ways small business can go toe-to-toe with industry giants and win; the big guys simply can’t provide the personal attention…
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Common (and False!) Complaints About Videoconferencing
When it comes to business communication innovations, one of the best and most beneficial ones to emerge over the past years is videoconferencing. But as the bloggers over at Avaya very astutely point out, there…
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Avaya IP Office Allows Business to Work Faster and More Efficiently
Businesses are always looking for ways to operate faster and more efficiently. With technology changing and improving every day, people expect new updates to increase the speed of their devices. Along with speed, people look…
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Tips for Proper Professional Phone Etiquette
When it comes to your business communication, one of the most important aspects to consider is your customer service. In offices everywhere, the primary form of communication with customers and clients is still the phone….
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