With the new year comes plenty of changes. If you are planning to relocate your business telephone system we have some great tips to make the process a bit more simple. Do you have VoIP? In the past,…
Read More
Cloud hosted VoIP – Telephone Service Option
VoIP is extremely cost effective and can be accessed nearly everywhere, from businesses and at-home offices to mobile use. It requires none of the hardware investments of the traditional on-premise POT (plain old telephone) systems of the…
Read More
How To Get A Business Phone System at an Affordable Price
Sometimes the most difficult art about finding the business phone system that is perfect for your business is making it work with your budget. Just remind yourself that when you get the best technology you…
Read More
Features that Prove an Auto Attendant Can Help Your Business Grow
Not sure if an auto attendant can help grow your business? Essentially, Auto Attendants allow you and your company the ability to manage calls from every office location at once. Sound too good to be…
Read More
Is SIP Trunking the Answer?
As you look forward to the new year you may be asking yourself how your business can simplify its phone management. SIP trunking might be the answer you’re looking for! You can spend significantly less time managing telecom…
Read More
A Successful Business Has to Have a Great Telephone System!
Business phones have always been necessary to a company’s success, and in today’s world they are more vital than ever. With the continued rise of smart phones and consumers being very impulsive, your business phone…
Read More
In’s and Out’s of a Contact Center
What encompasses a contact or call center? If you talk to customers every day, solve customer issues, manage inbound requests, communicate using e-mail, text messaging, live chat and social media then you would definitely benefit from…
Read More
Planning Your Call Center
Making plans for a call center from the ground up is no simple undertaking. Next to the people you bring on board to fill your call center, the phone system you decide to utilize will…
Read More
Steps for Successful Business Phone System Auto Attendant
When installing a business telephone system, part of the job is to script the auto attendant and create the menu tree. Here are some steps to take to ensure that your business phone system is easy…
Read More
How Unified Communications Increases Call Resolution Rates in Call Centers
1. Remote Agents – Mobility, the end all be all in today’s business world! The ability to work from home or any location means increased availability, flexibility and productivity. When more agents are available at more…
Read More