Surprisingly, a lot of businesses can’t answer a seemingly simple question: what constitutes a contact center? Most people think of large firms that specialize entirely on answering customer questions and requests. In reality though, any…
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How to Modernize your Contact Center
Technology has changed a lot in the past decade, and, as a result, so have customers. Today, customers expect much more when they patronize a business; they expect immediate response when they reach out…
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Prevent Business Phone System Down Time
Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business. Your employees are taking live calls, checking voicemail, and returning customer…
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Four Types of Business Phone Systems for Connecting with Your Customers
It is crucial for any small business to connect with their customers. Even with emerging strategies like engaging with customers on social media, the phone remains one of the best ways to communicate with them….
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Business Office Phone Costs You Can Eliminate
Ever since the popularity of VoIP, a lot of businesses are realizing that their traditional landline business phones are outdated. Small businesses and home offices who use VoIP have increased fifty percent since 2011, for…
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A Quick Guide To What You Need in a Business Phone System
If you want to get ahead in the modern business world, you have to keep up with the rapidly evolving technological landscape. Unfortunately, a lot of us take the technology we use every day for…
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The Importance of Scheduling Routine Maintenance on your Business Phone System
We perform routine maintenance in the form of doctor appointments and car inspections; your business phone system should be no different. It can allow you valuable insight on how your system is operating and whether or…
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Causes of Crackling Static on an Analog Phone Line
A bad connection is typically the cause of crackling static on an analog phone line. However, there can certainly be other causes: Bad weather This was more prevalent years ago, but it can still happen…
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Five Tips For Designing a Great IVR System
Interactive Voice Response (IVR) are often the first line of communication with a customer calling a business. Obviously, IVR’s are important…and one of the most common things customers complain about. We’ve assembled a list of…
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Should Your Company Buy a Used Office Phone System?
Used Office Phone Systems, while cost effective, offers a few risks. Refurbished systems generally feature wear and tear. Furthermore, they usually don’t come with warranties or tech support. Do the cost savings outweigh the risks?…
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