Today’s telecom market allows companies access to a numerous types of business phone systems, two of which are SIP Trunking and PRI. While some may consider the two indistinguishable, they have differences in terms of…
Read More
Why a Disaster Recovery Plan is Vital to your Business Phone System
Not all business phone system hardware issues are necessarily due to crashes. Oftentimes natural disasters are the culprit. Furthermore, fires, floods, and other natural disasters can not only bring down your equipment, but it can…
Read More
How Advanced Call Forwarding Can Help your Business
In the modern business world, customers expect to reach businesses immediately. However, it isn’t feasible to take each and every call personally. If you have a hosted Private Branch Exchange (PBX) system though, there are…
Read More
Three Ways to Improve your VoIP Call Quality
Many businesses hesitate to switch to VoIP due to concerns over call quality. Will your customer service lines suffer due to the change? The hesitant businesses often recall the past when Internet connections were sluggish…
Read More
The Pros and Cons of Unified Communications
One of the biggest advantages of modern telecommunications is Unified Communications. Unified Communications, or UC, merges voice, chat, video, mobility, and presences management and puts them on your laptop, smartphone, and other devices. The best…
Read More
The Five Most Important Methods for Securing Your Wireless Network
Wireless networks have been a huge leap forward in the telecommunications world. While their benefits are large, they do have one big drawback; they are one of the most vulnerable access points into your system….
Read More
3 Ways to Improve Employee Productivity with a Hosted PBX
One of the most important factors in a company’s success is their employee’s productivity levels. There tend to be two schools of thought on the matter; either develop incentive programs or use restrictive policies to…
Read More
The Most Important Benefits of Virtual Call Center Software
Most business owners know what a call center is. A call center is typically a large group of call center executives working in a single location. What is a virtual call center though? Though only…
Read More
The Top Benefits of VoIP Analytics
VoIP Business Phone Systems have changed the way companies communicate. VoIP offers features such as mobility, scalability, and cost savings. However, one of the most overlooked features is VoIP analytics. VoIP analytics is the study…
Read More
Mitel Completes ShoreTel Acquisition – What’s Next for Mitel Partners?
Mitel recently announced the completion of its ShoreTel acquisition. Last July Mitel announced that they had reached a deal to acquire the company. The move was likely motivated by increased customer demand for cloud-based solutions….
Read More