Before the Internet, only large corporations could afford professional business phone systems, and entrepreneurs were left in the cold. Now that the Internet has leveled the playing field, all businesses—big or small—can get in the…
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How to Maximize Tech Tools to Keep Your Business Productive During Bad Weather
Storm season is fast approaching the D.C. Metro area. During these unpredictable months, it is vital for a business owner to plan ahead. Power outages and office closures can lead to a disastrous dip in…
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Why Your Business Should Take a Phased Approach to Communications-in-the-Cloud
If you’re in the business world, you have probably already heard about the benefits of cloud-based software: easy upgrades and security patches lower initial costs, consistent monthly billing, remote workers with complete access to business applications…
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How to Keep Your Business Telephone System Secure
New scams are born every day. For example, according to an FCC report, phone hacking has become a new form of fraud in which hackers break into a company’s voice mail system. Once the hacker…
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3 Benefits of a Softphone
When you hear the term “Softphone”, it is natural to assume that it is an actual phone, but it’s not; the term Softphone actually speaks to a software program or app (i.e., Google Voice) that…
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Is Your Business VOIP Phone System HIPPA Compliant?
The Health Insurance Portability and Accountability Act (HIPAA) sets the privacy standards and expectations that the healthcare industry must meet to ensure they’re protecting sensitive data, but these HIPPA rules also apply to many…
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Before You Buy a Used Business Phone System…
Used, reconditioned or refurbished business phone systems are often a cost-effective option for companies. However, you should be aware of the risk involved in purchasing a used system. Here are some things to help you…
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Why Your Business Should be Using Call Recording
Employing Call Recording as a part of your business phone system is an extremely useful tool. The one thing that all businesses have in common is their reliance on customer interaction. Even if your business boasts…
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How to Set Up Your Business Telephone System Automated Attendant
Automated attendants are great tools to help businesses achieve a greater efficiency when helping customers. Most business phone systems come with this handy feature, but it is always important to utilize it correctly. The difference…
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Should Your Business Use the Cloud for Disaster Recovery?
Disaster recovery—getting business phone systems back online with full data capabilities after an unplanned service disruption—is universally critical among all businesses. The Bureau of Labor states that twenty percent of businesses will endure a failure…
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