Trying to decide on a business phone system can be challenging considering the vast array of options on the market. One of the biggest factors a company should take into consideration is how large it…
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Unified Communications Gives Your Employees Freedom and Efficiency!
If you value your business, you should consider adding a unified communications system. Simply put, a unified communications system bundles all communication functions into a single, seamless platform. As more businesses adopt this, the workforce…
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Methods to Overcome Challenges Within Contact Centers
The biggest challenge all businesses must overcome is how to deliver fantastic customer service at the lowest possible cost. Contact centers are not alone in this regard. In today’s blog, we will examine a few…
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Call Center Workforce Management Solutions
Adding workforce management (WFM) to a call center solves several workplace issues simultaneously. Here are five of the most prevalent call center challenges and how WFM can be of assistance. Scheduling Adherence Creating schedules should…
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What Peripheral Equipment does Your Business Telephone System Require?
In some instances, peripheral equipment can make or break your business telephone system. This holds true whether you are installing a new system or merely upgrading your current business phone system; either way, you will…
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The Difference Between an Amplified Headset and a Noise Cancelling Headset
A lot of customers looking for an amplified headset for their business telephone are doing so in response to a noisy work environment. However, the problem with using an amplified headset for this predicament is that…
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How SIP Trunking Can Benefit Your Business
SIP Trunking works with VoIP by utilizing a SIP-based PBX that delivers telephone system services without a traditional analog phone line. Rather than a physical wire, a SIP Trunk acts as a ‘virtual’ line that…
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Data Center Redundancy
Most of us are geared to believe that redundancy is almost always a bad thing. When it comes to your data center, redundancy is most definitely a must have! Here are some reasons why data…
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Tips For Choosing a Business Telephone System
If you are not already using a small business phone system in your company, you may be sending out the wrong message to potential clientele. If you want to make the right impression to callers,…
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PRI, DID, SIP Broken Down
If your phone line contracts are soon expiring with an existing carrier, there are many alternative options available depending on the volume of phone calls that need to be accommodated, and what services are provided…
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