What is the most essential part of running a successful business? Communication of course! As cloud applications become more and more popular in large and small businesses, business communications are moving to the cloud. So…
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How To Select a Virtual Phone System For Your Business
We all can agree that communication is the key to success. If your business can’t communicate seamlessly with your customers and staff, your business will suffer the pitfalls. Selecting an office business phone isn’t…
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How Pairing Your VoIP System With Your CRM Software Will Benefit Your Business
It’s no secret that Voice over Internet Protocol (VoIP) can aide your business in remaining connected with your customers. It can also simplify your communications. One of the best kept secrets of VoIP however is…
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In’s and Out’s of a PBX
Let’s clear up the mystery about PBX phone systems. PBX stands for Private Branch Exchange, and it is the hardware, or physical equipment, that controls the phone lines and extensions of a company. It manages…
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How To Get A Business Phone System at an Affordable Price
Sometimes the most difficult art about finding the business phone system that is perfect for your business is making it work with your budget. Just remind yourself that when you get the best technology you…
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Planning Your Call Center
Making plans for a call center from the ground up is no simple undertaking. Next to the people you bring on board to fill your call center, the phone system you decide to utilize will…
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How Unified Communications Increases Call Resolution Rates in Call Centers
1. Remote Agents – Mobility, the end all be all in today’s business world! The ability to work from home or any location means increased availability, flexibility and productivity. When more agents are available at more…
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Key Features All Contact Centers Should Have (Part Two)
In our last edition we identified features your contact center should possess. This time we will examine a few more capabilities your contact center needs for success. Real-time Stats and Reporting One of the best…
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Key Features All Contact Centers Should Have (Part One)
Surprisingly, a lot of businesses can’t answer a seemingly simple question: what constitutes a contact center? Most people think of large firms that specialize entirely on answering customer questions and requests. In reality though, any…
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Avaya Aura Contact Center – Maximize your Customer’s Web Experience
Today, web sites are just as important as a phone number for businesses. Yes, they require large investments in your time and money, but the returns they offer are invaluable. To receive these returns in…
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