If you have a Cloud Business Phone System, you utilize Voice over Internet Protocol (VoIP) technology to make and take calls via the internet. This technology takes place over a matter of seconds. It is…
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Why You Should Move to a Cloud Business Phone System
What is a Cloud Business Phone System? It is a telecommunications solution that provides business phone service via Voice over IP (VoIP). Instead of being hosted on physical hardware, a Cloud Business Phone System is…
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How Does Call Routing Work?
A good customer call interaction usually means that they were routed directly to a skilled employee and got immediate assistance. Unfortunately, this is not always how it goes. Call routing is one of the best…
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What is Simultaneous Ring?
Simultaneous ring is one of the most popular Business Phone System features right now. This is especially true if you have a lot of remote employees. Essentially, simultaneous ring connects numerous phone systems together so…
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What to Know When Moving to a Hosted Business Phone System
The cloud has radically changed businesses. Whether it is cloud-based applications or new storage options, the cloud has probably affected your company. This also applies to Business Phone Systems. However, many business owners still feel…
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How to Evaluate Your Call Center Service
While all companies strive for perfect customer satisfaction, problems still crop up from time to time. To counteract this, you should consider implementing a call center. A call center is a fantastic way to maintain…
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How Secure is Your VoIP Business Phone System?
VoIP (or Voice over Internet Protocol) is one of the most cost-effective and reliable options for Business Phone Systems on the market. However, there is an understandable concern about the privacy of your VoIP conversations…
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How a Call Center IVR can Help your Business
All businesses can benefit from an interactive voice response system. For a call center though, an IVR is vital. This technology can let you control your call volume. This is essential if you don’t have…
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What Type of PBX Should Your Business Choose?
The telecommunication industry has been transformed by PBX Business Phone Systems. PBXs (or Public Branch Exchanges) have essentially cut out the requirement for phone operators because they reroute phone calls automatically. All businesses can benefit…
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Why You Should Use VoIP When Working from Home
Many businesses have shifted to remote work. Even with your employees working from home, they still need to have a reliable way of communicating with customers and fellow employees. VoIP Business Phone Systems are one…
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