VoIP has been commonplace in businesses for the past few years. With this being the case, companies are now focused on management rather than implementation. The most important question is how do companies get the…
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What are the Most Important Call Metrics?
First of all, what are call metrics? Call metrics are an objective method of assessing your call center team’s performance. They are especially important to companies that have remote teams, because sitting in on calls…
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Is There a Difference Between VoIP and UCaaS?
VoIP Business Phone Systems have dominated business telecommunications for many years now. However, business communications have developed and evolved over the years. In the past, you could only use voice communications. You can now, however,…
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Is Your Call Center Performing up to Your Expectations?
If you have a call center, odds are it is one of the biggest things driving your business. A professional and efficient call center not only generates new business but also retains current customers. Therefore,…
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The Best Features of Unified Communications
First of all, what is Unified Communications? Unified Communications is a cloud-based tool that creates a unified digital workflow. Because it is based in the cloud, you can access it from any device. The best…
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The Most Important Small Business Phone System Pricing Factors
Business communication has changed a lot in the past few years. Between email and social media communication, one has to wonder just how important phone calling is. Phone calling, however, remains very important, as it…
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How to Combat VoIP Security Risks
VoIP (or Voice over Internet Protocol) is one of the most popular methods of business communications. Not only does it offer you cost savings, but it also gives your company more features and better functionality…
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How to Stay in Touch with the Office While Traveling
Whether you are traveling for work or working from home, staying in touch with the office is important. Cell phones offer some level of connection but not to the degree of Cloud Business Phone Systems….
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What are the Differences Between a Hosted PBX and a Traditional PBX?
Quality communication is vital to all businesses. However, many companies tend to overlook that fact from time to time. Part of the reason for this is that there are so many options on the market….
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How to Lower Your Business Phone System Bill
These days all companies conduct a large amount of their business over the phone. With your Business Phone System playing such a large role in your success, it is important to have a system that…
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