Have you ever called a company just to be put on hold, waiting and waiting and waiting to finally talk to a real person? It’s a pretty frustrating experience and one that can last seemingly…
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Improve Efficiency, Customer Service with Avaya
“I used to be in the dark ages, but thanks to automation, I now see the light.” In today’s increasingly technologically driven world, we expect the information we need to be a click or two…
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Common (and False!) Complaints About Videoconferencing
When it comes to business communication innovations, one of the best and most beneficial ones to emerge over the past years is videoconferencing. But as the bloggers over at Avaya very astutely point out, there…
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Managing Customer Expectations with Avaya
As a business owner, if you had to rank your priorities, profitability would probably be No. 1, followed closely by customer service. Though, focusing on No. 2 could also help boost No. 1. According to…
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Launching a Small Business with Avaya
Are you just about to launch your own business? For companies that are just starting out, you have a checklist of concerns to cover in order to ensure your future success. First and foremost, you…
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Avaya IP Office is the perfect choice for Small and Midsized Businesses
Are you a small or midsized business looking to upgrade the phone and communication system? Avaya IP Office is the right choice for you. At Advanced Communication Systems, we know that the cost of upgrading…
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Great Companies need Great Customer Service. Avaya can help!
It takes a lot of time and effort for a company to attract prospective clients. However, it takes just one bad experience to undo all of that hard work. According to the Qmatic study, it…
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Avaya Links Technology Types with New E169 Media Station
The bloggers over at Avaya have been talking lately about the change in employees’ attitudes towards their telecommunication systems. In many businesses, they note, new employees offer up their cell phone numbers to clients rather…
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How Can I Improve My Office Communication?
It’s a perennial problem in any workplace: office communication. In order to run your best and most efficient business, you need to ensure that all lines of communication are open and accessible to your employees….
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What are the Benefits of Mobile Video Conferencing with Avaya Scopia?
Advanced Communication Systems knows that in the business world, people have long used video conferencing in order to communicate effectively with customers and colleagues alike. There are many benefits to video conferencing; unlike with most…
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