It takes a lot of time and effort for a company to attract prospective clients. However, it takes just one bad experience to undo all of that hard work. According to the Qmatic study, it…
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Optimize your Help Desk with Avaya and Improve Customer Service
Are your customer service reps sufficiently servicing your customers? It is a question every business owner has to ask. Communication and customer service are the pillars of any successful business, after all. Unfortunately, giving the…
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Your Small Business can improve Customer Service with Avaya IP Office
Is customer service a top priority for your small business? It doesn’t matter if your business is new or well-established, small or large, well-staffed or under staffed; your customers expect quality customer service. Period. End…
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A Cisco Phone System could be the Answer to your Small Business Woes
While your business may not be as large as some of your competition, small businesses like yours have one very particular advantage over the “Big Boys.” Customer Service! What your company lacks in size, personnel,…
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ACS Maintenance Agreement & Customer Service in Action
One of Advanced Communication Systems’ (ACS) customers was getting a “Waiting for Line” error when their employees tried to make outbound calls. Since this is typically an indication of a service provider problem and this…
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Choosing a Small Business Phone System :: Business Communication Tips
Even for small businesses, the right phone system can make all the difference. You use your business phone system for everything from day-to-day operations, internal office communications, customer service, sales, and so much more. Because…
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What to consider when buying a New Phone System
What is the one piece of technology that you rely on most in your office? No, not your computer; it is your phone system! It is the one piece of technology that your business can…
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Communication Solutions for Small Business Owners
As your small business grows and your customer service and client demands increase, you need to be sure that your communication platform can support your company’s needs. Communication Technology Facts • The number of mobile-connected…
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