Transcription, also known as voice to text, is one of the best communications tools a business can have. Voice to text technology can improve the way you communicate with customers and clients, therefore saving you…
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How VoIP Can Help Improve Customer Service
VoIP is one of the most popular business communications methods because it does not rely on traditional landlines. It therefore offers substantial cost savings. However, the benefits of VoIP go beyond that; it can also…
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How to Improve the Customer Experience with a CRM Business Phone System Integration
These days, customers have higher expectations when doing business with a company. How can you meet these expectations? The best way to meet their needs are by anticipating their expectations. A CRM (Customer Relationship Management)…
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How Video Conferencing Can Affect Your Business
Nowadays, businesses use video conferencing more than ever. How does this affect your business? Before incorporating it into your company, it is vital to understand its impact. It can affect your brand, your employee engagement,…
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How Your Business Can Benefit from a Call Center
When a customer calls you, how quickly can you handle their needs? In today’s business world, if it is anything longer than immediately then customers typically get frustrated. Fortunately, call center software can help to…
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How to Get the Most out of Your Business Phone System with CRM Integration
Modern Business Phone Systems can do a lot more than they could a few decades ago. For one thing, they can integrate with a CRM. CRM integration helps you make the most out of your…
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How to Safeguard Your Business Against Disaster
A natural disaster can wreak havoc to a business, especially regarding telecommunications. There are, however, a few ways that you can safeguard your business against disaster. A little time and effort can make a distinct…
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How Unified Communications Can Improve Your Company
These days, your company doesn’t only receive new business by prospects calling in. There are emails, texts, social media notices, etc. It can prove difficult and time consuming to keep track of it all. The…
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Why Your Business Should Switch to SIP Trunking
All businesses want a competitive advantage. Innovative technologies, like SIP Trunking, is one of the best ways in which to achieve this. SIP works in conjunction with VoIP through a PBX based system. It delivers…
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Why Caller Analytics are Important for a Company
For a business to achieve success, they need to study caller analytics. It doesn’t matter if you are a large or small business, monitoring the customer experience via the phone is vital. If you know…
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