One of the biggest benefits of a call center is the enhanced customer service it provides your clients. However, if your call center is failing in this it is a problem you need to immediately…
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How Your Business Phone System Can Help Your Customers
Offering fantastic customer service over the phone is a vital part of any business. If you don’t have a Business Phone System, your customer service can prove lacking. Here’s how it can help your customers:…
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Do You Need to Upgrade Your Business Phone System?
If you want your business to remain successful, you should be cognizant of your customer and employees’ voice requirements. You don’t want an outdated Business Phone System to styme your customer service. Fortunately, these days…
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How an IVR can Help Your Business
An IVR (or Interactive Voice Response System) is a program that is integrated with an automated Business Phone System. It then allows callers access to pre-programmed information through voice response reacting to dialed key tones….
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Business Phone System Tricks That Will Make Your Customers Happy
Customer service is one of the most important aspects about running a business these days. It’s not enough to have a great product, you need to make sure your support team is ready to handle…
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Who Can Benefit the Most from Find Me, Follow Me
VoIP Business Phone Systems feature powerful call forwarding technologies. ‘Find me’ and ‘Follow me’ are two of the most common. When they are paired together, they are great for locating the party you are calling,…
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What to Ask a Prospective VoIP Provider
A key aspect to any business is communications. If you don’t have a flexible and reliable Business Phone System, your company will suffer. These days, one of the best options on the market is VoIP….
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How Does Call Recording Work?
Call recording is a modern Business Phone System feature that records your calls. If you have IVR menus, it can also record the time your callers spend navigating it, too. You can then store your…
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How to Create a Successful Call Center
When a caller reaches your company would you rather that they speak to a live employee or that they leave a message? The answer is obviously to speak to a live employee. It may seem…
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How Twinning Can Help Your Business
As a business owner, you are probably extremely busy. Whether you are attending meetings or assisting clients, you want to remain accessible to your customers and employees. VoIP’s twinning feature can help you achieve that…
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