Many businesses hesitate to switch to VoIP due to concerns over call quality. Will your customer service lines suffer due to the change? The hesitant businesses often recall the past when Internet connections were sluggish…
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The Most Important Considerations When Buying a Small Business Phone System
There is a vast array of small business phone systems on the market. When a small business wants to upgrade or switch to a different phone system, the choices can seem overwhelming. Many small businesses…
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VoIP and SIP: What’s the Difference?
VoIP and SIP are often confused for the same thing, but they are actually different. VoIP defines the kind of phone call (over Internet), and SIP refers to the method used to enable VoIP calls…
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The Four Most Essential Business Phone System Integrations
Hosted phone systems are popular for a plethora of reasons, but one of the best things about them is the business phone system integrations that you can use to link to other software/solutions. If you…
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The Pros and Cons of Desk Phones and Softphones
The primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and…
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Why you need a totally separate VOIP network (part 2)
In our last installment we discussed how VoIP voice packets tend to get garbled in a congested network. This time, we will delve into how to separate your VoIP network from the rest of your…
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The Benefits of VoIP for a Multi-Site Office
One of the most important aspects of maintaining a viable business is consistency. If your clients are to remain loyal, then your business has to deliver a quality product and service during each and every…
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Is Your Phone System Ready for Remote Employees?
Imagine for a moment that you are a sales manager at a rapidly expanding company and you’ve been tasked with assembling a remote team of fifty sales reps… Your company is located out of Washington…
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The Difference Between IP Telephony and VoIP
The terms “IP Telephony” and “VoIP” are often used interchangeably. There is a difference that you should be aware of when making this decision as it has a significant impact to your business telephone system….
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How to Compare Business Telephone Systems
Step 1 Determine your company’s needs, including how many phone lines you require and how many employees your business expects to have. Quantifying the scope of your organization will ensure accurate quotes on the new business…
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