If you have a call center, odds are it is one of the biggest things driving your business. A professional and efficient call center not only generates new business but also retains current customers. Therefore,…
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Why You Should Integrate VoIP Into Your Call Center
As you probably already know, VoIP is a great way to run your Business Phone System. What really makes it spectacular though is VoIP integrations. VoIP, which stands for Voice over Internet Protocol, is primarily…
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Why Your Small Business Should Consider a Call Center
A call center is a great way to manage calls to and from your customers. However, many people think that only large companies can benefit from a call center, while small businesses only require a…
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What to Look for When Buying a Business Phone System Headset
For many companies, a Business Phone System headset is a necessity. When you have employees on the phone all day, every day, they need a product that meets their needs precisely. Here is what you…
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What are the Benefits of Call Whispering?
If you want your call center or sales team to prove successful, you can’t simply give them a script. You’ll need to train and coach them in either customer service or sales. One of the…
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How you Can Increase the Efficiency of Your Call Center Employees
Perhaps the most important aspect of determining business success is employee efficiency. After all, if the people behind your business are unproductive, your business has little chance of succeeding. This holds true with call centers…
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Should You Pick a Cloud or On-Premise Call Center?
If you are thinking of either incorporating a new call center or upgrading your current one, there is a big decision you have to make first. Before you can do anything, you have to figure…
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How to Boost Your Call Center Performance
What sets one business apart from the next? The biggest factor is typically customer experience. After all, customer satisfaction is usually what dictates whether or not a client will come back to you or switch…
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What is the Difference Between a Contact Center and a Call Center?
Oftentimes people use the terms ‘contact center’ and ‘call center’ interchangeably. There are certainly some overlapping features, but they are not the same thing. There are big differences in how you communicate with customers. Here’s…
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Voicemail Suggestions That Can Help Your Company
When voicemail technology first came out it was a big help to companies. It was an efficient and convenient way for customers and companies to keep in touch. However, these days it is often viewed…
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