If you use a contact center, you should know that if a caller is made to wait too long, they will simply hang up. However, there are ways to ensure that callers will wait patiently….
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How Your Business Phone System Can Bolster Your Remote Workforce
The business world has dramatically changed over the past few years. More and more employees have joined the remote workforce. This can present new challenges for both employees and their managers. Fortunately, your Business Phone…
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How to Create a Successful Call Center
When a caller reaches your company would you rather that they speak to a live employee or that they leave a message? The answer is obviously to speak to a live employee. It may seem…
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How a Business Phone System Can Increase Employee Productivity
These days, many companies have switched to VoIP Business Phone Systems. VoIP can deliver better call quality, advanced features, and improved scalability all at lower costs. That’s not all; VoIP Business Phone Systems can also…
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How to Pick the Best Call Recording Software for Your Business
Incorporating call recording into your company has numerous benefits. However, picking call recording software for your business can be challenging. There are numerous options available on the market that all differ in cost, features, and…
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How Call Parking Can Create a More Agile Business Phone System
Call Parking is one of the best features of a modern Business Phone System. When you put a call on park, you are essentially putting down a call but not cutting off the caller. It…
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Easy Solutions to Common Cloud Business Phone System Issues
In the modern business world, many companies use internet-based telephony. While this comes with cost savings and a host of benefits when compared to traditional systems, Cloud Business Phone Systems do have some issues. Fortunately,…
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How Twinning Can Help Your Business
As a business owner, you are probably extremely busy. Whether you are attending meetings or assisting clients, you want to remain accessible to your customers and employees. VoIP’s twinning feature can help you achieve that…
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How to Choose a Business Phone System for Remote Work
In recent years, the business world has learned that flexibility is vital. If you don’t have the right Business Phone System, you may find that yourself tethered to your office in ways that are impractical…
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How a Hybrid Workplace Can Improve Your Communications
These days, many workplaces have gone hybrid. Why is this? Well for one, more employees work from home. Therefore, more and more meetings are done through video or conferencing calling than in person. While this…
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