Transcription, also known as voice to text, is one of the best communications tools a business can have. Voice to text technology can improve the way you communicate with customers and clients, therefore saving you…
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How VoIP Can Help Improve Customer Service
VoIP is one of the most popular business communications methods because it does not rely on traditional landlines. It therefore offers substantial cost savings. However, the benefits of VoIP go beyond that; it can also…
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How to Build a Business Continuity Plan with VoIP
It is an unfortunate fact of business that companies have to deal with crises from time to time. Therefore, they have to create contingency plans to deal with every eventuality. This is especially true when…
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How Your Company Can Measure ROI on Your VoIP Business Phone System
Every company knows that it is important to review their investments on a regular basis. One of the most important things to review is your VoIP Business Phone System. Unfortunately, this isn’t always a straightforward…
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How to Automate your Contact Center
Contact Centers are similar to call centers in a few ways. For example, they enable communications between businesses and their customers. However, contact centers go well beyond call centers. Call centers only use phone calls,…
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Is VoIP Scalable?
Business growth is an important factor for companies. You should ask yourself if your equipment and infrastructure hinder potential growth. For example, is your Business Phone System scalable? Many solutions are. For example, VoIP (Voice…
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Are Virtual Phone Lines Reliable?
Are virtual phone lines reliable? It depends on your equipment. If you have a Traditional Business Phone System, you may experience issues trying to make modern technology work on it. On the other hand, VoIP…
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How Caller ID Works
Caller ID has made people’s lives a lot simpler. It has been around since POTS (Plain Old Telephone System) lines and has only improved since then. In fact, many businesses have built their sales, marketing,…
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Why You Should Upgrade Your Network Cabling
There are many important reasons why your business should value your network cabling. Having high-quality cabling can help with both your current and future communication requirements. Therefore, many companies have found that they have to…
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How to Reduce Hold Times
One of the costliest things a business can experience is not expenditures, but rather lost revenue due to long customer hold times. As many as one third of customers simply hang up if they have…
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