Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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Business Phone System Tricks That Will Make Your Customers Happy
Customer service is one of the most important aspects about running a business these days. It’s not enough to have a great product, you need to make sure your support team is ready to handle…
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How a Cloud Business Phone System Can Influence your Company
Most companies don’t worry too much about their communications. They should, however; your communications platform can influence your company a great deal. After all, phone calls are vital to any company. Using a Cloud Business…
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How an eFax can Benefit your Business
Does anyone still fax these days? As a matter of a fact, yes. However, many fax enthusiasts have shifted from traditional faxing to online faxing. By using eFax to send and receive faxes, they have…
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Why Your Business Should Switch to VoIP
Many businesses spend way more than they have to each year on traditional phone service. Fortunately, in today’s modern world, Traditional Business Phone Systems aren’t the only way to go. With VoIP, you can not…
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How Your Business Phone System Can Bolster Your Remote Workforce
The business world has dramatically changed over the past few years. More and more employees have joined the remote workforce. This can present new challenges for both employees and their managers. Fortunately, your Business Phone…
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How Call Parking Can Create a More Agile Business Phone System
Call Parking is one of the best features of a modern Business Phone System. When you put a call on park, you are essentially putting down a call but not cutting off the caller. It…
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How Twinning Can Help Your Business
As a business owner, you are probably extremely busy. Whether you are attending meetings or assisting clients, you want to remain accessible to your customers and employees. VoIP’s twinning feature can help you achieve that…
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How to Choose a Business Phone System for Remote Work
In recent years, the business world has learned that flexibility is vital. If you don’t have the right Business Phone System, you may find that yourself tethered to your office in ways that are impractical…
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How a Hybrid Workplace Can Improve Your Communications
These days, many workplaces have gone hybrid. Why is this? Well for one, more employees work from home. Therefore, more and more meetings are done through video or conferencing calling than in person. While this…
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