Offering fantastic customer service over the phone is a vital part of any business. If you don’t have a Business Phone System, your customer service can prove lacking. Here’s how it can help your customers:…
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Why Your Business Should Invest in an Enterprise PBX
Maybe when you began your business you only needed one phone line. However, you’ve probably grown and added employees and your single phone line is no longer adequate to meet your business needs. At this…
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How to Move Your Business Phone System to the Cloud
Moving to a new technology can sound daunting. However, moving to the Cloud for example, isn’t nearly as formidable as it may seem. Additionally, the benefits far outweigh the initial challenges. First of all, here…
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How Your Business Phone System Can Provide 24/7 Customer Support
In the past, 24/7 customer support was a premium service offered by a select few. Now, it is something customers demand from all businesses. Technology is one of the biggest reasons for this change. With…
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How to Improve Your Average Handle Times
While businesses have seen an increase in email and chat for sales and customer service in recent years, there is no denying that phone calls are still the primary way to reach people. In fact,…
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Why You Should Switch to a Hosted Business Phone System
These days, traditional telecommunications technology won’t cut it for your business. In other words, having an effective Business Phone System is vital. A Hosted Business Phone System is one of the best options your business…
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Benefits of Using a Call Queue
If you use a contact center, you should know that if a caller is made to wait too long, they will simply hang up. However, there are ways to ensure that callers will wait patiently….
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How a Hybrid Workplace Can Improve Your Communications
These days, many workplaces have gone hybrid. Why is this? Well for one, more employees work from home. Therefore, more and more meetings are done through video or conferencing calling than in person. While this…
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How You can Create Lasting Customer Relationships with a Business Phone System
These days customers tend to want to do business over the phone rather than visiting your office. Therefore, it is important that your phone communications create a lasting impression with your customer. A Business Phone…
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Why Your Business Should Utilize an Auto Attendant
In the past, Business Phone Systems were essentially just for making and receiving calls. These days, however, they are for much more. For example, modern businesses can use their Business Phone Systems to communicate through…
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