You may not have heard of Power over Ethernet (or PoE), but it is increasingly one of the more popular technological choices a business can make. Businesses are consistently choosing PoE because it is a…
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Stress Free Business Phone System Relocation!
Are you planning on relocating your business? This can prove to be both exciting and stressful. It is the most likely time that you will run into technological challenges with your IT equipment. This applies…
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What is the Difference Between Unified Communications and VoIP?
Most businesses have learned that swapping traditional Business Phone Systems for modern telecommunication tools is beneficial. However, there are multiple different choices to select from. It can sometimes be difficult to figure out what is…
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How to Ensure Success for your Contact Center
A contact center is a great opportunity to use positive customer interactions as a way to build your brand. A successful contact center allows your agents to form meaningful connections with both customers and leads….
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How to Successfully Integrate Call Recording into Your Company
Call recording can prove useful for companies for a variety of reasons. As the technology has developed over the past few years, it has allowed companies to easily go back and review large amounts of…
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How Cloud Business Phone Systems Can Support Multi-Location Offices
Does your company have multiple office locations? If not, are you planning to open a second site at some point? If so, you may find that your current Business Phone System is inadequate of effectively…
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How you Can Increase the Efficiency of Your Call Center Employees
Perhaps the most important aspect of determining business success is employee efficiency. After all, if the people behind your business are unproductive, your business has little chance of succeeding. This holds true with call centers…
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Does Your Business Phone System Need Maintenance?
If your business is like most, you more than likely use your Business Phone System a lot throughout a normal workday. As with all pieces of technology, daily use has its’ consequences. Eventually your phone…
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How Twinning Can Ensure You Never Miss a Call
No matter what type of business you are, odds are you’re often quite busy. Whether you are in a meeting or assisting a customer, you still want to be reachable. This is why the VoIP…
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Should You Pick a Cloud or On-Premise Call Center?
If you are thinking of either incorporating a new call center or upgrading your current one, there is a big decision you have to make first. Before you can do anything, you have to figure…
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