Call recording can prove useful for companies for a variety of reasons. As the technology has developed over the past few years, it has allowed companies to easily go back and review large amounts of…
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How a Hosted Business Phone System Can Help Your Company
Unfortunately, many businesses still have unreliable Business Phone Systems. This can end up costing them in the long run. Downtime doesn’t only result in unwanted maintenance bills, but it can also lead to lower rates…
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Why you Should Incorporate Call Recording into your Business
VoIP Business Phone Systems have become extremely popular among all types of businesses. For one, you can save a lot of money with VoIP. Another great benefit is the increased level of customer service you…
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What is an IP Business Phone System?
Put simply, an IP Business Phone System is any phone system that sends and receives voice data through an Internet connection. This is different that a traditional system that uses landlines. IP systems have improved…
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How Does a Virtual PBX Work?
Many businesses, regardless of their size, have begun to consider moving away from traditional Business Phone Systems. Not only can they prove expensive, but they also have a lot of hardware to deal with. In…
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How Your Business Can Benefit from a Call Center
When a customer calls you, how quickly can you handle their needs? In today’s business world, if it is anything longer than immediately then customers typically get frustrated. Fortunately, call center software can help to…
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How to Tell if You Need to Replace Your Business Phone System
Unfortunately, things don’t always go as planned. This is true of life and true of your Business Phone System. If your system goes down, there are really only two realistic choices. You can either repair…
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How VoIP Business Phone Systems Can Benefit Specific Businesses
One thing that all businesses have in common is that they require a reliable way to communicate. Many businesses have moved to VoIP Business Phone Systems because of lower phone bills, improved call quality, and…
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Why Your Company Should Consider Call Recording Software
Nearly every company uses a Business Phone System in some way. Whether it is for internal communication or customer service, using call recording software can help boost your company’s day to day effectiveness. Call recording…
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Equipment Every Call Center Requires
The requirements of a call center are quite different to that of a normal business. In terms of telecommunications, call centers typically need recording software, headsets, and other specific equipment. The best way to make…
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