A picture is worth a thousand words, and pictures go viral now. Businesses must tailor their communications to trends in the media arena. There are a few distinct emerging communications trends this coming year. Avaya…
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Customer Service, Customer Retention, and the Link Between Them
It should come as no surprise that customers are the life of any company. The consumer is what makes and defines a company in most economic aspects. Naturally, a business that can serve its customers…
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Get Customers Engaged with Mobile Communication!
As the bloggers over at Avaya have recently noted, more and more people are looking for ways to get involved with businesses using their mobile communication devices. It’s really no wonder why; smart phones, tablets,…
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Avaya Videoconferencing Solutions for Small Business Owners
Small business owners are in a very unique situation. They have to try and compete with large businesses with a smaller budget, fewer employees, and, more often than not, no in-house IT department. It’s tough,…
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Avaya Teleworking Solutions
Working from home has become a leading alternative to working in a cubicle and is increasing in popularity every day. Studies have shown that around 30 million Americans are working from a home office at…
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More Videoconferencing Tips to Help You Avoid Embarrassment
In today’s increasingly global business world, it is rare that everyone is in the same place at the same time. But, as they say, the show must go on, which is why Videoconferencing has continued…
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Mobile Tricks for On-the-Go Employees
As we talked about in one of last week’s blogs, taking your business mobile is a decision that guarantees you will be able to keep up with today’s ever-evolving consumer base. Equally as important, it…
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How Avaya’s Mobility Solutions Can Help Your Business
Mobility is, without a doubt, one of the most important choices that you could ever make for your business. That’s why Avaya has created mobility solutions to help your business succeed. Mobility solutions can help…
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Videoconferencing Tips to Help You Avoid Embarrassment
Videoconferencing can be a great business tool, allowing you to telecommute to work or connect with business partners across the country or even across the globe. Videoconferencing, like everything it would seem, has also gone…
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Bah Humbug! ‘Tis the Season for Bad Customer Service
‘Tis the season to…lose business? Well, that could be the case if you do not properly manage increased call volume during the holiday season. According to a Qmatic study, it only takes one bad brand…
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