Employing Call Recording as a part of your business phone system is an extremely useful tool. The one thing that all businesses have in common is their reliance on customer interaction. Even if your business boasts…
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How to Set Up Your Business Telephone System Automated Attendant
Automated attendants are great tools to help businesses achieve a greater efficiency when helping customers. Most business phone systems come with this handy feature, but it is always important to utilize it correctly. The difference…
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Who Supports Nortel Legacy Telephone Systems?
Avaya purchased Nortel’s Enterprise Solutions business in 2009. Avaya discontinued many of the Nortel small and medium enterprise (SME) telephone systems as it merged Nortel phone sets. As a former Nortel Partner and current Avaya…
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How to Choose an Authorized Avaya Business Partner
The first step for businesses to stay on the leading edge of communications technology it is to choose an authorized Avaya Business Partner. Avaya is recognized worldwide for its innovative solutions regarding real-time business collaboration. Avaya brings…
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Guide to Selecting the Best Business Phone System
As a business owner, you should consider all factors when selecting a new business phone system. Your new system should have the capability of handling your current call volume while allowing room for future growth. The…
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Getting Connected with Conference Phones
Phone conferencing is a vital tool for all businesses. It saves money, time, and resources by allowing employees to avoid needless business trips and pre-meeting arrangements. Virtual meetings and Web conferencing even allows your business…
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The Difference Between IP Telephony and VoIP
The terms “IP Telephony” and “VoIP” are often used interchangeably. There is a difference that you should be aware of when making this decision as it has a significant impact to your business telephone system….
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Avaya IP Office Mobile Twinning
Avaya IP Office Mobile Twinning is a powerful feature that essentially turns your cell phone into a business telephone system. When Avaya IP Office Mobile Twinning is activated, incoming calls will ring on both your work…
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Avaya IP Office Contact Center and Google Cloud
Network services software provider Avaya and Internet giant Google have joined forces to create a new subscription-based cloud call center that will soon be available to businesses across the globe. The partnership effectively takes the…
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Is Your Phone System Ready For an Update?
If your company is failing to keep up with the increasing pace of an ever-changing business world, you’re not alone. The majority of all contact with customers—68%—takes place by phone. If your phone system is…
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