Phone calls are an important aspect of any business. Therefore, the most successful companies have set up strategies to improve their customer experience over the phone—and in general—each and every day. Put simply, if your…
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Does Your Business Need a Call Queue?
All customers expect great customer service when they call your business. However, if they sit on hold for an extended period, they will probably just hang up and look for service elsewhere. It is, therefore,…
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Does VoIP Work Without the Internet?
VoIP (Voice over Internet Protocol) Business Phone Systems are very popular right now. They come with a lot of beneficial features and can save your business money. However, when considering switching to it, one of…
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How to Improve Your Average Handle Times
While businesses have seen an increase in email and chat for sales and customer service in recent years, there is no denying that phone calls are still the primary way to reach people. In fact,…
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How a Hosted PBX can Benefit Your Business
Would a Hosted PBX benefit your business? In most cases, yes it would. It operates in the cloud, which provides businesses with enormous benefits. With the cloud you see increases in speed, security, and scalability….
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How Automatic Call Distribution Can Benefit Your Business
Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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How Does a Cloud Contact Center Work?
If you are looking for functionality that goes beyond inbound and outbound calls, you may want to consider a Cloud Contact Center. With a Cloud Contact Center, you can manage the customer experience through phone,…
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Why Headsets Should be an Indispensable Part of Your Business
If your company does a lot of business with a Business Phone System, you may have experienced one glaring issue: holding your phone all day, every day. It can prove a pain. Whether you are…
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Why VoIP Has Increased in Popularity
The past few years have presented many challenges to businesses. One of the biggest changes to the workplace has been in remote and hybrid working. However, while these new work modes have some positives, communicating…
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How Does Call Recording Work?
Call recording is a modern Business Phone System feature that records your calls. If you have IVR menus, it can also record the time your callers spend navigating it, too. You can then store your…
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