Does your company have multiple office locations? If not, are you planning to open a second site at some point? If so, you may find that your current Business Phone System is inadequate of effectively…
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How you Can Increase the Efficiency of Your Call Center Employees
Perhaps the most important aspect of determining business success is employee efficiency. After all, if the people behind your business are unproductive, your business has little chance of succeeding. This holds true with call centers…
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Does Your Business Phone System Need Maintenance?
If your business is like most, you more than likely use your Business Phone System a lot throughout a normal workday. As with all pieces of technology, daily use has its’ consequences. Eventually your phone…
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Should You Pick a Cloud or On-Premise Call Center?
If you are thinking of either incorporating a new call center or upgrading your current one, there is a big decision you have to make first. Before you can do anything, you have to figure…
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How the Cloud Can Help Your Business Reputation
Reputation is perhaps the most important thing for a business. This isn’t something that’s built overnight. In order to have a good reputation, you have to build a good relationship with your customers and offer…
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Why a Live Receptionist is Cost Efficient
In today’s technology driven world, oftentimes businesses do not consider hiring a live receptionist. Why not just let the automatic answering machine handle it? While auto attendants have many benefits, sometimes it is beneficial to…
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Why you Should Incorporate Call Recording into your Business
VoIP Business Phone Systems have become extremely popular among all types of businesses. For one, you can save a lot of money with VoIP. Another great benefit is the increased level of customer service you…
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How to Secure your Remote IP Phone
Securing your Remote IP Phone is of the utmost importance. VoIP/UC deployments are great for businesses, but not if your information is vulnerable. However, when protecting your VoIP network, you can’t simply lock it down…
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Why Your Business Should Incorporate Social Media into Your Contact Center
Social media has become a large part of how businesses communicate with customers. In fact, many customers have come to expect a social media presence from companies they do business with. Social media can benefit…
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How Your Business Can Easily Transition to VoIP
Usually, when a business is ready for a new Business Phone System, they know it. Whether your employees are constantly getting frustrated by your current, limited system or you are frequently paying maintenance bills, you…
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