One of the most important aspects of maintaining a viable business is consistency. If your clients are to remain loyal, then your business has to deliver a quality product and service during each and every…
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Why Your Business Should be Using Call Recording
Employing Call Recording as a part of your business phone system is an extremely useful tool. The one thing that all businesses have in common is their reliance on customer interaction. Even if your business boasts…
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How to Set Up Your Business Telephone System Automated Attendant
Automated attendants are great tools to help businesses achieve a greater efficiency when helping customers. Most business phone systems come with this handy feature, but it is always important to utilize it correctly. The difference…
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Should Your Business Use the Cloud for Disaster Recovery?
Disaster recovery—getting business phone systems back online with full data capabilities after an unplanned service disruption—is universally critical among all businesses. The Bureau of Labor states that twenty percent of businesses will endure a failure…
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Is Your Phone System Ready for Remote Employees?
Imagine for a moment that you are a sales manager at a rapidly expanding company and you’ve been tasked with assembling a remote team of fifty sales reps… Your company is located out of Washington…
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Preventative Maintenance on Business Phone Systems
For many companies, their business phone is their lifeline to their clientele, thus preventative maintenance is of vital importance. When the system goes down for unplanned maintenance, not only does the business suffer, but the…
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Who Supports Nortel Legacy Telephone Systems?
Avaya purchased Nortel’s Enterprise Solutions business in 2009. Avaya discontinued many of the Nortel small and medium enterprise (SME) telephone systems as it merged Nortel phone sets. As a former Nortel Partner and current Avaya…
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5 Benefits of Cloud Communications
Businesses are rapidly changing with the way they communicate with the advent of new technology. The cloud has perhaps contributed the most when it comes to altering the way a company does business. The cloud…
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4 Benefits of Wireless Headsets
The radical improvements in business phone systems have brought data and voice together in a single unified network, permitting employees to communicate with one another in new ways. However, even with this particular advancement companies…
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Benefits of SIP Trunking with VoIP
SIP Trunking works in conjunction with VoIP by utilizing a SIP-based PBX to deliver telephone system services without a traditional analog phone line. Rather than a physical wire, a SIP Trunk acts as a ‘virtual’…
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