Businesses offer customers a wide array of online services in today’s digital age. Nevertheless, many customers still prefer to conduct business over the phone. Therefore, not only do you need a Business Phone System, you…
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How the ‘Do Not Disturb’ Feature Can Increase Productivity
These days, people rely on technology to boost productivity. However, in some instances technology can prove to be a hinderance. Sometimes it is just a bit too easy for people to get in touch with…
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How Packet Loss Can Affect Your Business Phone System Call Quality
If you have a Cloud Business Phone System, you utilize Voice over Internet Protocol (VoIP) technology to make and take calls via the internet. This technology takes place over a matter of seconds. It is…
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How to Evaluate Your Call Center Service
While all companies strive for perfect customer satisfaction, problems still crop up from time to time. To counteract this, you should consider implementing a call center. A call center is a fantastic way to maintain…
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How Secure is Your VoIP Business Phone System?
VoIP (or Voice over Internet Protocol) is one of the most cost-effective and reliable options for Business Phone Systems on the market. However, there is an understandable concern about the privacy of your VoIP conversations…
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How a Call Center IVR can Help your Business
All businesses can benefit from an interactive voice response system. For a call center though, an IVR is vital. This technology can let you control your call volume. This is essential if you don’t have…
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How Call Recordings Can Improve Your Customer Satisfaction
Call recordings can prove a valuable tool for call centers. This is because call recordings can drastically improve your customer satisfaction. In order to take full advantage of this tool, you need to determine how…
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How VoIP Conference Calls Can Help Your Business
Companies all over the world have incorporated VoIP (Voice over Internet Protocol) into their business. Using VoIP has many benefits, such as cost savings, remote working tools, and modern features. If you have not begun…
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Why Your Company Should Use Call Recording Technology
Call recording technology for Business Phone Systems has been around for a long time now. Starting with just simple answering machines and tape recorders, call recording has evolved into digital technology that is used by…
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How to Troubleshoot your PBX Business Phone System
Many companies use PBXs (or Private Branch Exchanges) for their business communications. This is because it both saves them money and allows them better features. For example, with a PBX, you can use the digital…
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