These days, many employees are working remotely. When you have employees working in various locations, you need to find ways for them to communicate effectively. In this instance, in-person meetings are often impractical. This is…
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Which Type of Headset Should My Call Center Use?
Most call center employees use headsets. When used with their Business Phone System, headsets allow them to efficiently record information regarding their customer. This is oftentimes much easier than trying to physically hold the phone…
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Benefits of Call Forwarding
Regardless of your business, you can probably benefit from a VoIP Business Phone System. There are many great benefits of VoIP, but one of the best is call forwarding features. Not only can call forwarding…
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Why Your Company Should Use Messages or Music on Hold
We all know that music on hold can keep callers distracted while waiting for someone to pick up. After all, most callers will hang up after approximately one minute of dead air while they wait….
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What Types of Businesses Can Most Benefit from the Cloud?
More businesses are switching from traditional Business Phone Systems to cloud-based systems. The cloud is popular across all levels of businesses, but there are some industries that can benefit more than others. Here is who…
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Why You Should Integrate VoIP Into Your Call Center
As you probably already know, VoIP is a great way to run your Business Phone System. What really makes it spectacular though is VoIP integrations. VoIP, which stands for Voice over Internet Protocol, is primarily…
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Why Your Small Business Should Consider a Call Center
A call center is a great way to manage calls to and from your customers. However, many people think that only large companies can benefit from a call center, while small businesses only require a…
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What to Look for When Buying a Business Phone System Headset
For many companies, a Business Phone System headset is a necessity. When you have employees on the phone all day, every day, they need a product that meets their needs precisely. Here is what you…
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What are the Benefits of Call Whispering?
If you want your call center or sales team to prove successful, you can’t simply give them a script. You’ll need to train and coach them in either customer service or sales. One of the…
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How to Successfully Integrate Call Recording into Your Company
Call recording can prove useful for companies for a variety of reasons. As the technology has developed over the past few years, it has allowed companies to easily go back and review large amounts of…
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